Refund policy

We have a 14-day refund policy, which means you have 14 days after purchasing your product to request a refund. 

To start a refund, you can contact us at learning.pathways@cambridge.org with your order number.

If your refund is accepted, we’ll send you a instructions on how your refund will be processed and the next steps.

You can always contact us for any refund questions at learning.pathways@cambridge.org.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on  gift cards.

Exchanges
Unfortunately, we do not accept exchanges of digital goods.

Refunds
We will notify you once we’ve received refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at learning.pathways@cambridge.org.